• ACE Team

The 5 Most Common Desktop Support Problems and Solutions

Computers are becoming faster and more reliable all the time. Because of more durable hard drives and faster processors, your current personal computer will outperform any PC you've previously owned. However, even with increased durability, the most recent PCs can still have problems on occasion.


Here are five common issues and our suggestions for resolving them on your desktop.


1: Slow Internet


WHY IS THIS HAPPENING?


This could simply mean you have too many downloads in progress at the same time. It could also mean there are too many computers sharing an internet connection or a weak Wi-Fi signal where you are.


WHAT CAN I DO TO FIX IT?


Determine what is unnecessary and limit those items if users are causing the problem with downloads or streaming services. If there are too many people sharing the internet, you can usually set a maximum speed in your router to ensure even distribution of bandwidth or contact your internet provider to increase speeds. Next, check your Wi-Fi signal and experiment with moving your access point or adding more access points if it is weak or unreliable. If nothing else works, it's time to run a virus or malware scan on your computer.


2: Software will not install


WHY IS THIS HAPPENING?


If you are unable to install an application, it is possible that there is insufficient disk space or that you do not have the necessary permissions. It's also possible that a newer version of the software is already installed. Finally, the software may not be compatible with your operating system.


WHAT CAN I DO TO FIX IT?


Free up space on the hard drive, look for previous installations of the software in question, and confirm compatibility with the software vendor. If your user account lacks the necessary permissions, you must seek assistance from your administrator.


3: Software or OS is running slow


WHY IS THIS HAPPENING?


A lack of resources (RAM, CPU, Disk) or virus/malware infection.


WHAT CAN I DO TO FIX IT?


Open Task Manager and look for any applications that are consuming an excessive amount of resources. Examine CPU and RAM utilization. A reboot will frequently clear orphaned resources that have not been returned to the OS for use. After that, you can run a full system scan for viruses. If you can't get rid of a virus, consider reinstalling the operating system. Finally, if your computer is more than 5 years old, consider replacing it.


4: Computer restarting multiple times


WHY IS THIS HAPPENING?


It is possible that software or Windows updates are being installed, but the issue could also be a computer virus or faulty hardware drivers.


WHAT CAN I DO TO FIX IT?


Windows updates can cause your computer to reboot several times. This is especially important if your computer has fallen significantly behind. If that isn't the case, run a virus scan and remove anything found. If you're getting the dreaded "Blue Screen of Death," contact your hardware manufacturer to see if there are any driver updates available.


5: Suddenly, applications or computers behave abnormally


WHY IS THIS HAPPENING?


Virus infection, failing hardware, or a reboot is needed.


WHAT CAN I DO TO FIX IT?


Begin by restarting your computer. This frequently resolves issues because it frees up resources that were previously held due to unknown software issues. Use a hardware diagnostic tool to see if your hardware is functioning properly. Finally, scan your computer for viruses and malware and remove any infections that are discovered.


Conclusion: The Long Term Fix


These are a few methods for troubleshooting your desktop or laptop computer. But how do you handle tech support issues for your business?


One of the major issues we see, particularly in small and medium-sized businesses, is that there is frequently a single person who wears multiple hats, one of which is to manage and support the IT systems. Because this isn't that person's primary role, there's usually a skills gap, and problems take longer to resolve. This prevents both internal IT and the employee who is experiencing the problem from performing their other important job duties.


Outsourcing the help desk can increase your organization's efficiency. When thinking about outsourcing your IT services, keep in mind soft costs like time savings and the availability of a team to support your organization. If you are that support person, it is a good idea to keep track of the time you spend supporting the IT environment. Many business owners are unaware of how much time they spend on internal support or how this affects their ability to take time off and recharge.


Many people worry that a third party will not understand their day-to-day operations and business. We've discovered that every organization has patterns. A top-tier Technology Management provider will put time and effort into training and documentation so that we can learn how to support you and your users.


I hope some of this has been helpful in resolving your IT issues. However, if you want to discuss a strategic approach to IT support and technology systems,



Call us at +65 6262 0402 or email us at care@acebizservices.com to get the information details on your needs.


Credit: https://www.gflesch.com/elevity-it-blog/common-desktop-support-problems-and-solutions


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