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  • ACE Team

Guide to Troubleshooting Basic Windows Problems

Not sure why your screen went blank all of a sudden? Can't close a specific application or sound not coming out from your speaker?

Do not panic, here are some simple technical solutions for you to solve common problems that you may encounter in some part of your life.

Basic Troubleshooting Problems & Solutions

Application is running slowly

Solution: Try to restart your computer and see if the application is still running slowly. If it is, ensure that the application is updated to the latest version or search online for any newer updates.

Application is frozen

Solution: Open your Task Manager and force the application to end. You can navigate to the Task Manager by holding Ctrl + Alt + Del then click on the Task Manager option or

right-clicking on your taskbar and select Task Manager.

If you are unable to open up the task manager, another solution is to restart your computer.

Screen turned blank

Solution: Check on the plugs and cables of your computer, laptop, or monitor and ensure that it is all powered on and fitted properly. Another case is that your device might be on sleep mode, try to click on the mouse or press any key to wake it.

Can't hear any sound

Solution: If your speaker isn't working, there are a few things that you need to check.

  • Check on your speaker volume level and ensure that it is not set to mute

  • Check that the speakers are turned on and connected properly

  • Check that the correct sound device is selected

To check if you have selected the correct sound device, navigate to Windows Settings > System > Sound, at the Output section choose your preferred output device.

In conclusion, solutions to common problems that you encounter are simple and easy to fix yourself. Knowing how to solve common problems saves time whenever you encounter any of these problems in the future and help out your friends or family members having these issues.

Need help with any IT problems?

Call us at +65 6262 0402 or email us at to get the information details on your needs.

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