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  • ACE Team

Common IT Support Issues and Solutions

Most IT problems nowadays can be solved without going for IT help. Here are 8 common issues that IT support deals with and how you can solve them yourselves.

Unable to login

This can be easily fixed by checking if you didn't mistype any letters or digits and the caps lock is turned off. If it doesn't work then it's most likely that your password has expired or your account is locked due to many unsuccessful tries.

Deleted files by accident

Check the recycle bin to see if the file is still there else you'll have to take it to a technician to recover the files.

Closing document without saving

Microsoft has made it easier for us by adding a Recover Unsaved Document feature to solve this issue. From the Word document navigate to Files > Info > Manage Document > Recover Unsaved Documents.

Printer not working

When your printer isn't working there are three basic things that you need to check:

  1. Printer switched on

  2. If you're connected to the correct printer

  3. Network Connectivity

Computer Shutting Down Randomly

The common cause for this is overheating. The fan can get clogged up with dust and overheat so make sure that you clean it out.

Blue Screen of Death (BSoD)

Most of the time, BSoD appears when there are hardware or driver issues. Install the latest Windows update and driver, and check if there are any hard disk errors.

Computer Running Slowly

A common solution is restarting your computer and if you have multiple programs or tabs open at once close them.

Having a slow computer can also be caused by viruses and malware. Use Windows Security or your anti-virus and anti-malware software to scan, detect and remove viruses from your computer.

In conclusion, there are many DIY quick-fix solutions that might just solve your issue without the need for IT support.

Still having trouble with your computer?

Call us at +65 6262 0402 or email us at to get the information details on your needs.

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